Guiding Eyes for the Blind is known for embracing every person connected with the school as a valued member or our community and for the collective spirit of its staff. We offer challenging and fulfilling career paths for those who are passionate about our work and mission. We offer a comprehensive benefits package and a dog-friendly work environment.

Organization Overview:

Guiding Eyes for the Blind provides guide dogs to people with vision loss.  We are passionate about connecting exceptional dogs with individuals for greater independence. Guiding Eyes for the Blind is dedicated to creating and supporting life-changing connections between people and dogs.

At our facilities in Yorktown Heights, NY, and Patterson, NY, we breed, raise, and train exceptional dogs. Then we connect them to people who are seeking increased freedom and independence, so that together, they can experience all kinds of life adventures.

AVAILABLE POSITION(S)

Planned Giving Officer
Client Navigator
Senior Client Navigator
Regional Puppy Specialist
Trainee Guide Dog Trainer
Puppy Raiser Recruiter
Executive Assistant – President’s Office
Digital Marketing Specialist

Salesforce Database Administrator
FT Whelping Kennel Technician
Breeding Kennel Technician
PT Whelping Kennel Technician
Guide Dog Mobility Instructor – Trainee

Title: Planned Giving Officer

Reports to: Director of Planned Giving

Location:  Yorktown Heights, NY/Remote

 

Position Overview

The Planned Giving Officer is an integral member of our Planned Giving team. The PGO will focus on the identification, qualification, cultivation, solicitation, and stewardship of individual donors to secure deferred and other planned gifts to support revenue goals and organizational objectives.  The Planned Giving Program at Guiding Eyes is robust, and the position offers opportunities for internal career advancement and professional growth.

The position is based out of our Yorktown campus and will alternate between reporting into the office and working Remote.

Primary Responsibilities

    • Identify, cultivate, solicit and steward current and prospective donors of planned and integrated planned/major gifts through personalized correspondence, telephone calls and in-person visits.
    • Manage the current portfolio of planned giving prospects and donors who have indicated an interest in making a deferred or planned gift through wills, trusts, beneficiary designations, charitable gift annuities, retirement assets, and life insurance.
    • Engage and build relationships with Pathfinder (legacy) Society members.
    • Prepare life income and other planned gift proposals, including calculations and related documents for donors and their advisors, and follow-up via telephone, correspondence, or face-to-face meetings to close gifts.
    • Develop and implement marketing strategies for planned gifts and expand planned giving opportunities though print/digital media and events.
    • Assist in the bequest administration process as needed, including reviewing and processing of gifts under wills, trusts, and other deferred giving arrangements, and communicating with estate/trust representatives, attorneys, and financial institutions.
    • Record donor information and contacts as needed in appropriate database.
    • Track and report on progress, including contacts, prospects, and closed gifts.
    • Work collaboratively with other members of the Development team across all organizational revenue streams as needed.

 

Qualifications

  • Bachelor’s degree or equivalent required plus five years of relevant experience and proven success in the development field, with emphasis on gift solicitation and stewardship of planned giving donors.
  • Working knowledge of charitable estate and gift planning fundamentals, planned giving options and related tax issues.
  • Excellent communication skills, including the ability to listen, retain information and respond tactfully, and to speak and write clearly and persuasively.
  • Mission oriented, critical thinker and self-starter with the demonstrated ability to work in a team environment and interact with all levels of staff, volunteers, and the general public.
  • A high level of discretion and attention to detail required.
  • Proficient in Microsoft Office Suite; experience in PG Calc and Salesforce desirable.
  • Must be willing and able to travel periodically throughout the US, usually between 2-5 days at a time, and work occasional weekends and evenings.
  • Must be comfortable working in an environment with large dogs.
  • Must be legally able to work in the US.

Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work, unless they meet a legally required exemption. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

Please send letter of interest and resume along with your salary expectations to Linda Stanley, Recruitment Manager, to, lstanley@guidingeyes.org

Title: Client Navigator 

Reports to: Director, Client Experience

About the Role

The Client Navigator serves as an advocate for the client as they navigate each phase of their journey in seeking, receiving, and working with and retiring a guide dog from Guiding Eyes for the Blind.  As an advocate for the person side of a guide dog team the Navigator is responsible for ensuring that the client is centered throughout the experience.  They will serve as the primary ambassador to clients and complementarily serve as the primary advocate for clients to GEB.  Navigators will be involved with all aspects of a client’s interactions with guiding eyes for the blind including the admissions process, needs assessment, matching process, team instruction and development, placement, maturation, conflict resolution and retirement.  As the primary point of contact and guide to clients as they navigate all interactions with the organization, their core responsibility is to manage client relationships and expectations as well as ensure quality experience for all clients.

Navigators serve as a team of advocates where clients are the central focus.  This team will be responsible for proposing reasonable accessibility accommodations and amenities and will be involved in every stage of the client’s journey from initial inquiry through dog retirement.  The client experience team ensures that clients receive the same level of quality support at every stage of their journey to facilitate a smooth transition from cane to dog.

Key Responsibilities include, but are not limited to:

Client Communication – Ambassador Functions

  • Primary point of contact for assigned clients, available to assist with resolving issues and connecting with both internal and external support.
  • Respond to initial phone and email inquiries.
  • Provide virtual follow up visits to graduates and request in person follow ups when needed.
  • Support and council client through retirement of guide dog, placement decisions and deciding whether and when to apply for successor dog.
  • Client Interaction – As a member of the Client Experience Team it is expected that Guiding Eyes’ Client interaction etiquette such as announcing your name when in the presence of a visually impaired staff member, using current human guide techniques and other norms taught during onboarding process.
  • Customer Service – Client Experience team is highly focused on high-end customer service. Passionate participation in creating a welcoming and warm environment for guests, other staff and clients is expected.

Admissions

  • Determine application readiness; assist clients with application process.
  • Coordinate client availability and preferences for home interviews, introduce RGDMIs to client for introductory call and scheduling.
  • Provide ongoing support and assistance to applicants including tracking application status through Admissions Committee consideration.

The Client Navigator serves as an advocate for the client as they navigate each phase of their journey in seeking, receiving, and working with and retiring a guide dog from Guiding Eyes for the Blind.  As an advocate for the person side of a guide dog team the Navigator is responsible for ensuring that the client is centered throughout the experience.  They will serve as the primary ambassador to clients and complementarily serve as the primary advocate for clients to GEB.  Navigators will be involved with all aspects of a client’s interactions with guiding eyes for the blind including the admissions process, needs assessment, matching process, team instruction and development, placement, maturation, conflict resolution and retirement.  As the primary point of contact and guide to clients as they navigate all interactions with the organization, their core responsibility is to manage client relationships and expectations as well as ensure quality experience for all clients.

Navigators serve as a team of advocates where clients are the central focus.  This team will be responsible for proposing reasonable accessibility accommodations and amenities and will be involved in every stage of the client’s journey from initial inquiry through dog retirement.  The client experience team ensures that clients receive the same level of quality support at every stage of their journey to facilitate a smooth transition from cane to dog.

Advocate

  • Responsible for serving as the client advocate from initial inquiry through post graduate services.
  • Enable Clients to set and achieve their own expectations throughout their guide dog journey.
  • Collaborate with Training Team and Admissions Manager to identify a dog match to ensure dogs are trained at the point of match to satisfy the client’s individual needs and preferences.
  • Ensure Client satisfaction throughout all interactions with GEB.
  • Support clients with obtaining foundational occupational and mobility and assistive technology skills as needed.
  • Create profiles for each client to be shared with GDMI for improved matching capabilities.
  • Review confirmed matches to ensure client needs and preferences have been satisfied in the match.
  • Capture Client preferences and requirements during the application process in order to create a tailored approach for each client.
  • Establish and maintain contact with agencies providing rehabilitation services to the blind and visually impaired with emphasis on those who provide Orientation and Mobility services.

Administrative

  • Maintains accurate accounting of all activities and provides written summary/reports of activities including but not limited to text, email, and conversations with clients. presentations, home interviews and conference summaries.
  • Comprehensive information gathering (qualitative interviews, competency-based assessments etc.)

Skills and Competencies

  • Exceptional oral communication skills. Prefer experience in creating and delivering presentations to groups and speaking extemporaneously to persuade and educate applicants and professionals in the blind rehabilitation field as well the general public.
  • Strong aptitude with technology programs and tools (e.g. Microsoft applications, smartphone capability, Salesforce, etc.)
  • Highly developed organizational skills. Ability to adapt easily to changing priorities.
  • Must be a self-starter and work independently as well as a strong team player.

Key Performance Indicator

  • Keeping client wait time to less than one (1) year.
  • Increase 2-year post instruction success rate to 85% from 82% (Average 2010 – 2019)
  • Actively work to improve client satisfaction results from graduate exit surveys, dog utilization survey and net promotor score tools.
  • Yearly Performance Review: 50% is job performance and 50% is the ability to demonstrate, understand and apply the values of Guiding Eyes for the Blind

Travel Requirements

  • Travel nationwide to conferences and conventions to promote Guiding Eyes for the Blind’s services, educate the public and recruit students.

Physical Demands

  • Comfortable working around large dogs.

Education and Experience

  • Minimum of 4 years’ experience as a Qualified Guide Dog Mobility Instructor or equivalent experience such as social work, TVI, O&M or Guide Dog use.
  • Should have previous experience in social work, health care, concierge-like customer service and/or working with a guide dog or service dog organization. Experience working in organizations that provide services to people with vision loss is strongly desired.

Values

Demonstrate, understand and live the values of Guiding Eyes for the Blind.

  • Kindness, Empathy and Respect: We treat our colleagues, clients, volunteers, and dogs with kindness, empathy, and respect, creating a culture of trust.
  • Collaboration and Teamwork: We listen to diverse opinions and work together in an inclusive way to achieve our common purpose.
  • Innovation and Openness to Change: We continuously learn, grow, and evolve our ways of working to enhance the quality of our services, our dogs and our training.  We are resilient in the face of change.
  • Accountability: We own our work, our words, our actions and results, in a reasonable way, while supporting those in our care.
  • Client-focused: We put our clients first and seek to exceed their expectations by supporting them with exceptional dogs trained to meet their unique needs.
  • Passionate: We have unrelenting passion for matching the right dog with the right person so they can live the life they want to live.

 

Proof of Covid-19 Vaccination Status:

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work unless they meet a legally required exemption. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

Please submit your cover letter and resume to  Anne-Marie Gaita, Human Resources Generalist at AGaita@guidingeyes.org.

Title: Senior Client Navigator 

Reports to: Director, Client Experience

About the Role

The Client Navigator serves as an advocate for the client as they navigate each phase of their journey in seeking, receiving, working with and retiring a guide dog from Guiding Eyes for the Blind.  As an advocate for the person side of a guide dog team the Navigator is responsible for ensuring that the client is centered throughout the experience.  They will serve as the primary ambassador to clients and complementarily serve as the primary advocate for clients to GEB.  Navigators will be involved with all aspects of a client’s interactions with guiding eyes for the blind including the admissions process, needs assessment, matching process, team instruction and development, placement, maturation, conflict resolution and retirement.  As the primary point of contact and guide to clients as they navigate all interactions with the organization, their core responsibility is to manage client relationships and expectations as well as ensure quality experience for all clients.

Navigators serve as a team of advocates where clients are the central focus.  This team will be responsible for proposing reasonable accessibility accommodations and amenities and will be involved in every stage of the client’s journey from initial inquiry through dog retirement.  The client experience team ensures that clients receive the same level of quality support at every stage of their journey.

Key Responsibilities include, but are not limited to:

Client Communication – Ambassador Functions

  • Primary point of contact for assigned clients, available to assist with resolving issues and connecting with both internal and external support.
  • Respond to initial phone and email inquiries.
  • Provide virtual follow up visits to graduates and request in person follow ups when needed.
  • Support and council client through retirement of guide dog, placement decisions and deciding whether and when to apply for successor dog.
  • Client Interaction – As a member of the Client Experience Team it is expected that Guiding Eyes’ Client interaction etiquette such as announcing your name when in the presence of a visually impaired staff member, using current human guide techniques and other norms taught during onboarding process.
  • Customer Service – Client Experience team is highly focused on high-end customer service. Passionate participation in creating a welcoming and warm environment for guests, other staff and clients is expected.

Admissions

  • Determine application readiness; assist clients with application process.
  • Coordinate client availability and preferences for home interviews, introduce RGDMIs to client for introductory call and scheduling.
  • Provide ongoing support and assistance to applicants including tracking application status through Admissions Committee consideration.

Advocate

  • Responsible for serving as the client advocate from initial inquiry through post graduate services.
  • Enable clients to set and achieve their own expectations throughout their guide dog journey.
  • Collaborate with Training Team and Admissions Manager to identify a dog match to ensure dogs are trained at the point of match to satisfy the client’s individual needs and preferences.
  • Ensure client satisfaction throughout all interactions with GEB.
  • Support clients with obtaining foundational occupational and mobility and assistive technology skills as needed.
  • Create profiles for each client to be shared with GDMI for improved matching capabilities.
  • Review confirmed matches to ensure client needs and preferences have been satisfied in the match.
  • Capture client preferences and requirements during the application process in order to create a tailored approach for each client.
  • Establish and maintain contact with agencies providing rehabilitation services to the blind and visually impaired with emphasis on those who provide Orientation and Mobility services.

Administrative

  • Maintains accurate accounting of all activities and provides written summary/reports of activities including but not limited to text, email, and conversations with clients.
  • Presentations, home interviews and conference summaries.
  • Comprehensive information gathering (qualitative interviews, competency-based assessments etc.)

Skills and Competencies

  • Exceptional oral communication skills. Prefer experience in creating and delivering presentations to groups and speaking extemporaneously to persuade and educate applicants and professionals in the blind rehabilitation field as well the general public.
  • Strong aptitude with technology programs and tools (e.g. Microsoft applications, smartphone capability, Salesforce, etc.)
  • Highly developed organizational skills. Ability to adapt easily to changing priorities.
  • Must be a self-starter and work independently as well as a strong team player.

Key Performance Indicator

  • Keeping client wait time to less than one (1) year.
  • Increase 2-year post instruction success rate to 85% from 82% (Average 2010 – 2019)
  • Actively work to improve client satisfaction results from graduate exit surveys, dog utilization survey and net promotor score tools.
  • Yearly Performance Review: 50% is job performance and 50% is the ability to demonstrate, understand and apply the values of Guiding Eyes for the Blind

Supervisory Responsibilities

  • Responsible for clients with more complex requirements
  • Provide technical training and support to client navigators
  • Provide mentorship to Client Navigators

Travel Requirements

  • Travel nationwide to conferences and conventions to promote Guiding Eyes for the Blind’s services, educate the public and recruit students.

Physical Demands

  • Comfortable working around large dogs.

Education and Experience

  • Minimum of 7 years’ experience as a Qualified Guide Dog Mobility Instructor or equivalent experience such as social work, TVI, or O&M.
  • Should have previous experience in social work, health care, concierge-like customer service and/or working with a guide dog or service dog organization. Experience working in organizations that provide services to people with vision loss is strongly desired.

Values

Demonstrate, understand and live the values of Guiding Eyes for the Blind.

  • Kindness, Empathy and Respect: We treat our colleagues, clients, volunteers, and dogs with kindness, empathy, and respect, creating a culture of trust.
  • Collaboration and Teamwork: We listen to diverse opinions and work together in an inclusive way to achieve our common purpose.
  • Innovation and Openness to Change: We continuously learn, grow, and evolve our ways of working to enhance the quality of our services, our dogs and our training.  We are resilient in the face of change.
  • Accountability: We own our work, our words, our actions and results, in a reasonable way, while supporting those in our care.
  • Client-focused: We put our clients first and seek to exceed their expectations by supporting them with exceptional dogs trained to meet their unique needs.
  • Passionate: We have unrelenting passion for matching the right dog with the right person so they can live the life they want to live.

 

Proof of Covid-19 Vaccination Status:

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work unless they meet a legally required exemption. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

Please submit your cover letter and resume to  Anne-Marie Gaita, Human Resources Generalist at AGaita@guidingeyes.org.

Title:  Regional Puppy Specialist

Reports To: Regional Puppy Manager

About the Role

The Regional Puppy Specialist role is to work closely with the Regional Puppy Instructors (RPI) in their regions.  The Regional Puppy Specialist needs to have a solid understanding of the RPI’s job, while primarily assisting with the many administrative tasks of the region.  A Regional Puppy Specialist can work with up to eight (8) different Regional Puppy Instructors.

Key Responsibilities

  • Trip planning for their assigned regions
  • Manage check requests, veterinary invoices, income transmittals and COIs
  • Oversee vaccine and preventative distribution
  • Manage puppy sits for their regions
  • Ensure all Puppy Raiser agreements and forms are completed
  • Manage Special Names in conjunction with the Development Department
  • Plan and track equipment for the regions.

Skills and Competencies

  • Clear and professional communication skills
  • Strong tracking and organizational skills
  • Ability to work with all types of volunteers
  • To work independently and anticipate the needs of a region

Key Performance Indicator

  • Yearly Performance Review: 50% is job performance and 50% is the ability to demonstrate, understand and apply the values of Guiding Eyes for the Blind 

Travel Requirements

  • Must be willing to fly or drive within the U.S.
  • Must be willing to transport puppies and dogs to the various regions
  • Must be willing to work occasional weekends

Physical Demands

  • Must be able to lift 50 lbs.
  • Must be able to manage large exuberant adolescent dogs
  • Must be able to walk 3 miles a day and be on your feet for 1.5 hours at a time

Education and Experience

  • College degree preferred
  • Puppy Program region experience preferred
  • Basic understanding of puppy training and socialization
  • Administrative experience preferred

Values

Demonstrate, understand, and live the values of Guiding Eyes for the Blind.

  • Kindness, Empathy and Respect – We treat our colleagues, clients, volunteers, and dogs with kindness, empathy, and respect, creating a culture of trust.
  • Collaboration and Teamwork – We listen to diverse opinions and work together in an inclusive way to achieve our common purpose.
  • Innovation and Openness to Change – We continuously learn, grow, and evolve our ways of working to enhance the quality of our services, our dogs and our training.  We are resilient in the face of change.
  • Accountability -We own our work, our words, our actions and results, in a reasonable way, while supporting those in our care.
  • Client-focused -We put our clients first and seek to exceed their expectations by supporting them with exceptional dogs trained to meet their unique needs.
  • Passionate – We have unrelenting passion for matching the right dog with the right person so they can live the life they want to live.

 

Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work, unless they meet a legally required exemption. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

Please submit your cover letter and resume to Human Resources Generalist Anne-Marie Gaita at agaita@guidingeyes.org

Title:  Trainee Guide Dog Trainer

Location:   Yorktown Heights, New York

Reports To: Foundation Manager

Position Overview

This is an assignment for a 1.5-year development program to train for a potential role as a Guide Dog Trainer.* In this program you will prepare assigned dogs to a state of readiness to be matched with a person who is blind in Guiding Eyes’ guide dog instruction program. Provide a positive emotional, behavioral, and physical environment for all assigned dogs. Participate in public relations and public education events. Ability to demonstrate, understand, and apply the values of Guiding Eyes for the Blind.

This position will report to our Yorktown Heights, NY campus, Monday-Friday. Ability to work a flexible schedule is a must – including nights, holidays, weekends as needed.

Key Responsibilities

  • Start a string of eight (8) dogs, 2-3 times per year
  • Conduct foundation training (16 weeks) and possibly customized training (4 weeks) with assigned dogs
  • Blindfold work with assigned dogs
  • Train dogs as assigned, to a condition of class readiness in obedience and guide work skills
  • Participate in daily cleaning, disinfecting and other routine maintenance of the kennel and associated facilities
  • Assist in daily feeding and monitoring the diets of all dogs in the kennel facility
  • Provide a constant positive image of Guiding Eyes through appropriate dress and conduct while working with dogs
  • Participate in public relations and public education efforts by giving talks, presentations, demonstrations, and tours of the training school and/or training kennel
  • May be asked to fill in for Foundation GDMIs when not training assigned dogs
  • May be assigned boarding guides, returned guides, and placement-ready guides
  • May be asked to pick up and drop off guide dogs in the field
  • Travel Requirements
  • Day trips as needed or assigned
  • Overnights during the year (may include weekends)
  • Airline travel in the U.S. and Canada

Qualifications

  • Must be comfortable wearing and working under a blindfold for extensive periods of time
  • Experience working and training dogs
  • Able to lift 40 pounds and handle large, active dogs
  • Stand, walk long distances indoors and outdoors in all weather conditions (average of 3-10 miles per training day)
  • Demonstrated ability to communicate at a high level both verbally and in writing
  • Valid driver’s license
  • Ability to work a flexible schedule including nights, weekends, and holidays to fulfill the requirements of training
  • Must be able to travel by car, train, airplane as required
  • Strong interpersonal skills
  • Bachelor’s Degree preferred
  • Must be familiar with Microsoft Outlook Suite; Salesforce

 

Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work, unless they meet a legally required exemption. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

*As an assignment, after the 1.5-year program has ended, there is no guarantee of employment nor a guarantee of becoming a Guide Dog Mobility Instructor. 

The above job description is intended to be a general description of the requirements and duties of this assignment.  It is one of inclusion, not exclusion.  Any Guiding Eyes for the Blind employee must be willing to perform tasks not specified within their job description, so long as those tasks are in the best interests of Guiding Eyes for the Blind and are tasks which the individual is capable of performing.

Please submit your cover letter and resume to Deidre Hannigan, HR Consultant, dhannigan@guidingeyes.org.

Title:  Puppy Raiser Recruiter

Reports To: Director, Canine Program Development

About the Role

The Puppy Raiser Recruiter’s role is to find and recruit volunteer puppy raisers for all the regions in our puppy program.  We currently need 35 to 40 puppy raisers a month to create a waiting list of people looking to volunteer to raise our puppies.

Key Responsibilities include, but are not limited to:

  • To work with Regional Puppy Instructors to address regional needs
  • Develop materials to assist current raisers and regions with recruitment
  • Work with our digital department to coordinate social media postings
  • Create and maintain relationships with corporations, other organizations, and colleges to create a consistent flow of new raisers
  • Represent Guiding Eyes at different social events with recruiting potential puppy raisers

Skills and Competencies

  • Clear and professional communication skills
  • Strong tracking and organizational skills
  • Ability to work with all types of volunteers
  • Ability to sell the program to volunteers
  • Create social media content and create materials for recruiting

Key Performance Indicator

  • 35 – 40 new and repeat puppy raisers per month, based on current organizational needs.
  • Yearly Performance Review: 50% is job performance and 50% is the ability to demonstrate, understand and apply the values of Guiding Eyes for the Blind

Travel Requirements

  • Must be willing to fly or drive within the U.S.
  • Must be willing to transport puppies and dogs to various regions or events
  • Must be willing to work occasional weekends

Physical Demands

  • Must be able to lift 50 lbs.
  • Must be able to manage large exuberant adolescent dogs

Education and Experience

  • College degree preferred
  • Basic understanding of puppy training and socialization preferred
  • Proven track record in volunteer recruitment

Values

Demonstrate, understand, and live the values of Guiding Eyes for the Blind.

  • Kindness, Empathy and Respect: We treat our colleagues, clients, volunteers, and dogs with kindness, empathy, and respect, creating a culture of trust.
  • Collaboration and Teamwork: We listen to diverse opinions and work together in an inclusive way to achieve our common purpose.
  • Innovation and Openness to Change: We continuously learn, grow, and evolve our ways of working to enhance the quality of our services, our dogs and our training.  We are resilient in the face of change.
  • Accountability: We own our work, our words, our actions and results, in a reasonable way, while supporting those in our care.
  • Client-focused: We put our clients first and seek to exceed their expectations by supporting them with exceptional dogs trained to meet their unique needs.
  • Passionate: We have unrelenting passion for matching the right dog with the right person so they can live the life they want to live.

 

Proof of Covid-19 Vaccination Status:

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work unless they meet a legally required exemption. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

Please submit your cover letter and resume to  Anne-Marie Gaita, Human Resources Generalist at AGaita@guidingeyes.org.

Title:  Executive  Assistant – President’s Office

Location:  Yorktown Heights, New York
Reports to: Chief of Staff

Position Overview

This position serves as the Executive Assistant to the President’s Office and Chief of Staff.

Responsibilities:

  • Manage CEO calendar, including planning and prioritizing meetings, daily schedule briefing for CEO.
  • Administrative support for CEO/COS; act as gatekeeper.
  • Liaise with CEO’s senior management team; provide support as related to CEO or Director of HR and COS projects.
  • Support Chief of Staff in all Board work: preparation for quarterly Board meetings including, working with board members, preparing agendas, compiling advanced materials, reviewing meeting minutes, scheduling Committee meetings, and managing the Board electronic filing system.
  • Plan travel arrangements and detailed itineraries for conferences, meetings, donor events.
  • Prioritize internal and external communications.
  • Organize organization-wide correspondence, process approvals for donor acknowledgements.
  • Prepare CEO & Director of Human Resources and Chief of Staff monthly expense reports; compile quarterly expense recaps.
  • Prepare presentation materials in advance of all-staff meetings or speaking engagements.
  • Donor meeting preparations.
  • Research projects as needed.
  • Manage executive driver’s schedule.

Qualifications

  • Must have 8-10 years of administrative and/or executive assistant experience with increasing levels of scope and responsibility.
  • Exceptional interpersonal and problem-solving skills.  Able to interact with poise, tact and diplomacy with board members, staff, volunteers, clients, and the general public.  Proven track record of maintaining strict confidentiality.
  • Detail oriented with demonstrated ability to set priorities, multi-task effectively and work in an extremely fast-paced environment.
  • Excellent writing and proofreading skills.
  • Strong computer skills with proficiency in all Microsoft Office Suite applications (Word, Excel, Outlook, PowerPoint); Mac experience a plus.
  • Able to determine when to follow specific directions and when to take initiative and work independently with minimal supervision.
  • Highly developed organizational skills.
  • Professional demeanor.
  • Must be available to work occasional evenings and weekends.
  • Must have a valid driver’s license.
  • Must be comfortable around large, active dogs and to work with and provide reasonable accommodation for an individual who is visually impaired.

Proof of Covid-19 Vaccination Status 

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work unless they meet a legally required exemption. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

The above job description is intended to be a general description of the requirements and duties of this position.  It is one of inclusion, not exclusion.  Any Guiding Eyes for the Blind employee must be willing to perform tasks not specified within their job description, so long as those tasks are in the best interests of Guiding Eyes for the Blind and are tasks which the individual is capable of performing.

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

Please submit your cover letter and resume to  Linda Stanley, Recruitment Manager at lstanley@guidingeyes.org.

Title:  Digital Marketing Specialist

Location:  Yorktown Heights, New York
Reports to:  Director, Digital Marketing

Position Overview

The Digital Marketing Specialist is responsible in assisting with the development and execution of marketing communications and digital content that support the objectives of Guiding Eyes for the Blind. This includes web content, search engine marketing (SEM), search engine optimization (SEO), and content for paid media. This position reports to the Director, Digital Marketing and will be responsible for assisting in planning, creating, and executing cost effective digital marketing programs and communications that drive donations and support the customer journey.
The position will be based out of our Yorktown campus and will alternate between reporting into the office and working remotely.

Key Responsibilities

Digital
• Work with the digital team to maintain the overall look and feel of guidingeyes.org as well as selected pages, ensuring that the website serves as a dynamic, effective, and engaging “front door” for the organization
• Work with the digital team to communicate effectively in various forms of digital content including website content, email, and various social media platforms
• Work with the digital team to capitalize on best practices in paid digital media, email engagement and mobile technology
• Monitor, identify, and develop strategies to effectively compete with other like organizations in the marketplace
• Work with digital marketing team members, and other staff and volunteers in the development of content for the web site including copy, pictures, banners, and promotions
• Assist with monthly analytic reports specific to driving and optimizing web traffic, campaign response, keyword research/analysis, SEO, and SEM opportunity
• Develop and manage efficient procedures and workflows for the digital content life cycle, including creation, approval, revision, and removal
• Manage paid media campaigns within approved budget
• Review new technologies to keep Guiding Eyes at the forefront of developments in digital marketing
• Stay current with marketplaces and trends to ensure a good website experience and achieve revenue goals

Marketing and Brand
• Creative assets for organizational use such as photos, videos, PowerPoint presentations
• Assist with the creation of new material and the maintenance of the asset library
• Ensure a consistent and positive presence for Guiding Eyes in traditional and new media outlets that supports organizational, strategic objectives
• Assist with direction and resources to PR consultants on creative concepts, messaging, and spokespeople

Teamwork
• Work collaboratively with the Digital Team, the Development Team, and the Admissions and Training Departments on effective communications for the various areas
• Enthusiasm and positive attitude are required to gain the trust of colleagues and external parties alike

Qualifications

• Bachelor of Science in Marketing, Business, English or related field or equivalent experience
• Minimum 2 years of experience in a similar digital marketing role
• Excellent project management skills, with a demonstrated ability to consistently prioritize and manage multiple tasks
• Outstanding communication skills across numerous platforms including written, verbal, and multi-media
• Strong understanding of current online marketing concepts, trends, strategies, and best practices
• Demonstrated experience defining and adjusting digital marketing plans and/or strategies based on analytic results
• Proficiency in Google Analytics a plus
• Proficiency in Microsoft Office suite required
• Proficiency with different paid and social media platforms and a proven track record building brands via Facebook, Twitter, Instagram, and LinkedIn required
• Willingness to assist donors in resolving their issues, meeting their expectations, and providing 100% satisfaction
• Highly motivated and can work independently, detailed oriented, organized, and efficient
• Team player; ability to work well and be flexible within digital marketing team and other departments
• Creative problem solver, passionate about winning and achieving results
• Must be comfortable around large, active dogs

Proof of Covid-19 Vaccination Status
Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work unless they meet a legally required exemption. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan
EQUAL OPPORTUNITY EMPLOYER M/F, D/V

Must be authorized to work in the United States.

Please forward resume and cover letter to Linda Stanley, Recruitment Manager at lstanley@guidingeyes.org.

Title: Salesforce Database Administrator

Location:  Yorktown Heights, New York
Reports to: Director of Information Technology

Position Overview

This IT professional will work with the Applications Manager, project team members and internal & external stakeholders to gather and document business requirements, design, program, and deploy business applications in Salesforce.  This is a cross functional, hands-on role acting as part of a small IT team within Guiding Eyes for the Blind with no direct reports.  The candidate must be able to work both independently and with Salesforce Implementation partners on multiple projects producing deliverables within agreed upon timelines exceeding stakeholders’ stated requirements.

Position Essential Functions

  • Develop an understanding of key Guiding Eyes business processes while developing relationships with stakeholders that foster confidence and effective communications and gain commitment for shared projects.
  • Develop, configure, and implement new Salesforce functionality as well as changes, customizations, and integration with other systems to meet changing business needs.
  • Support the production Salesforce environment.  This includes:
  • Ensuring production issues are identified, tracked, communicated, and resolved in a timely manner.
    • Understanding and supporting security role maintenance, namely role hierarchy, security profiles and access rights.
    • Creating and managing complex workflow rules, data validation, and system triggers.
    • Evaluating AppExchange tools for feasibility and impact to the business.
    • Leveraging standard Salesforce functionality and processing tools as much as possible and using custom programming only when needed.
  • Document business and technical specifications/documentation as needed.
  • Support unit testing and integration testing during implementation.
  • Prepare materials to train end users to effectively use newly implemented Salesforce functionality.
  • Manage data, including mapping and integrating data from existing applications, cleansing data, handling data exceptions, proactively identifying and correcting data gaps and issues and loading to or extracting data from the Salesforce database as needed.
  • Monitor and troubleshoot daily, weekly, and monthly data imports and exports to various Direct Marketing vendors.

Qualifications

  • Experience working with business applications, project support and data analysis.
  • Must have excellent written, oral, and interpersonal communication skills.
  • Experience with Salesforce applications, Process builder, flows, Salesforce administration, Conga, Cloudingo, Access, Apex, VisualForce or other supported languages.
  • Must maintain a thorough and up to date knowledge of Salesforce standard functionality as the technology subject matter expert regarding best practices for Salesforce. Knowledge of Salesforce NPSP a plus.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access), MS 365, and Visio.
  • Knowledge of process and project management practices and tools.
  • Bachelor’s Degree in IT or equivalent work experience.
  • Salesforce Administrator certification completed, or in-progress preferred.
  • Available to work a flexible schedule including some evenings and weekends.
  • Must be comfortable around large, active dogs.

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

Please submit your cover letter and resume to Linda Stanley, Recruitment Manager lstanley@guidingeyes.org

Position: FT Whelping Kennel Technician

Location: Patterson, New York
Reports To: Whelping Kennel Manager

Work Hours

Friday – Tuesday (7am-3:30pm) with Sunday (11am-7:30pm; overnight when necessary) as a late night

In the event of a whelp or critical care issue on your late night, you will be required to spend the night caring for the brood and newborn pups.

Key Responsibilities

  • Provide a high level of animal husbandry care to all dogs and puppies including but not limited to bathing, feeding, check overs, nail clipping, ear cleaning, and medicating according to established policies and procedures.
  • Monitor birthing process to ensure health and safety of the pups and adults. Perform whelping procedures, assisting brood whenever necessary. Handle all post whelp clean-up, care, and treatments.
  • Time management of workload using computer task list.
  • Maintain accurate records utilizing point of entry system.
  • Perform assigned medical treatments, vaccines, preventatives, sub-q fluids, tube feeding, ICU use and care, according to standard procedures.
  • Clean and maintain equipment, kennel facilities and assigned grounds.
  • Effectively work with pups in early obedience and socialization.
  • Good interpersonal skills. Work with staff, volunteers, and general public, who are interacting with the Whelping Kennel providing support, guidance, and recognition.

Qualifications

  • Detail oriented
  • Able to follow instruction
  • Good judgement
  • Able to multitask
  • Must be comfortable around large, active dogs
  • Dependable and reliable
  • People-oriented – enjoys interacting with people

Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work, unless they meet a legally required exemption. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

Please submit your cover letter and resume to Linda Stanley lstanley@guidingeyes.org.

Position: Breeding Kennel Technician

Location:   Patterson, New York
Reports To:  Breeding & Brood/Stud Foster Program Manager

Position Overview
The Breeding Kennel Technician performs all daily kennel duties according to established guidelines. The Breeding Kennel Technician performs basic breeding procedures, medical treatments, specimen collections, diagnostic tests, blood draws, and administers vaccines. In this position you will hold responsibilities for both adult dogs as well as puppies.

This position will report to our Patterson, NY campus. Normal hours shift is 7am-4pm, with one late night possible per week. Flexibility in availability is a must. This is an essential personnel position so nights, weekends, holidays are required. Shift schedule: Thursday-Monday

Key Responsibilities
• Provide a high level of animal husbandry care to all dogs and puppies included but limited to bathing, feeding, check overs, nail clipping, ear cleaning, and medicating according to established policies and procedures.
• Time management of workload using public Breeding Kennel Outlook calendar. Uses initiative to best meet assigned tasks and meet BK needs as a team player.
• Maintain accurate records utilizing point of entry system.
• Perform assigned medical treatments, specimen collections and diagnostic tests (blood, urine, stool collection and analysis, heartworm test, brucellosis test, vaginal smears, semen analysis, etc.) according to standard procedures.
• Clean and maintain equipment, kennel facilities and assigned grounds.
• Perform basic breeding procedures including progression evaluation and specimen collections, semen collection and evaluation, natural and vaginal inseminations.
• Effectively handle dogs in obedience and socialization. Train potential fosters and volunteers in the proper handling of breeding dogs. Provide obedience, socialization and exercise support to dogs and puppies in Breeding Kennel.
• Work with volunteers and general public interacting with the Breeding Kennel providing support, guidance, and recognition.

Qualifications
• Physically able to lift and control 65-75-pound dogs and withstand up to two hours of repetitive bending, stooping, kneeling, and squatting on concrete surface
• Some personal, volunteer, or professional experience in handling and/or training dogs required
• Must be able to work daily with accel and bleach and other cleaning agents
• Must be able to regularly lift and carry portable dog crates and dog pens weighing up to 30 pounds
• Basic computer skills required
• Veterinary experience a plus
• Well organized, team player
• Must be available to work evenings, weekends and holidays as assigned

Proof of Covid-19 Vaccination Status
Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work, unless they meet a legally required exemption. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan
EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

Please submit your cover letter and resume to Linda Stanley, HR Recruiter lstanley@guidingeyes.org.

Position: PT Whelping Kennel Technician

Location:  Patterson, New York
Reports To:  Whelping Kennel Manager

Work Hours
Friday 7am-3:30pm and Saturday 11am-7:30 pm.
In the event of a whelp or critical care issue on your late night, you will be required to spend the night caring for the brood and newborn pups.

Key Responsibilities

  • Provide a high level of animal husbandry care to all dogs and puppies including but not limited to bathing, feeding, check overs, nail clipping, ear cleaning, and medicating according to established policies and procedures.
  • Monitor birthing process to ensure health and safety of the pups and adults. Perform whelping procedures, assisting brood whenever necessary. Handle all post whelp clean-up, care, and treatments.
  • Time management of workload using computer task list.
  • Maintain accurate records utilizing point of entry system.
  • Perform assigned medical treatments, vaccines, preventatives, sub-q fluids, tube feeding, ICU use and care, according to standard procedures.
  • Clean and maintain equipment, kennel facilities and assigned grounds.
  • Effectively work with pups in early obedience and socialization.
  • Good interpersonal skills. Work with staff, volunteers, and general public, who are interacting with the Whelping Kennel providing support, guidance, and recognition.

Qualifications

  • Detail oriented
  • Able to follow instruction
  • Good judgement
  • Able to multitask
  • Must be comfortable around large, active dogs
  • Dependable and reliable
  • People-oriented – enjoys interacting with people

Proof of Covid-19 Vaccination Status:

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work unless they meet a legally required exemption. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

Please submit your cover letter and resume to Linda Stanley, HR Recruiter lstanley@guidingeyes.org.

Position:  Guide Dog Mobility Instructor – Trainee

Location:  Yorktown Heights, New York
Reports To:  Director of Canine Program Development

Position Overview

This is an assignment for a 3-year development program to train for a potential role as a Guide Dog Mobility Instructor.* In this program you will prepare assigned dogs to a state of readiness to be matched with a person who is blind in Guiding Eyes’ guide dog instruction program. Educate, instruct and train assigned students who are blind in the use, care, and maintenance of a guide dog. Complete all reading, written and oral assignments. Provide a positive emotional, behavioral, and physical environment for all assigned dogs. Provide advice and assistance to graduate guide dog users via telephone and personal contact. Participate in public relations and public education events.

This position will report to our Yorktown Heights, NY campus, Monday-Friday. Ability to work a flexible schedule is a must – including nights, holidays, weekends as needed.

Key Responsibilities

  • Train dogs as assigned, to a condition of class readiness in obedience and guide work skills
  • Instruct students who are blind/visually impaired on becoming a guide dog handler with their assigned dog while participating in Guiding Eyes training program
  • Participate in daily cleaning, disinfecting and other routine maintenance of the kennel and associated facilities
  • Assist in daily feeding and monitoring the diets of all dogs in the kennel facility, with special attention to dogs assigned specifically to the GDMI – Trainee
  • Provide a constant positive image of Guiding Eyes through appropriate dress and conduct while working with dogs or students
  • Participate in public relations and public education efforts by giving talks, presentations, demonstrations, and tours of the training school and/or training kennel

Qualifications

  • Must be comfortable wearing and working under a blindfold for extensive periods of time and complete a 5 day under blindfold experience during a class in session
  • Experience working and training dogs and/or teaching people who are blind or visually impaired
  • Demonstrated ability to communicate at a high level both verbally and in writing
  • Valid NYS driver’s license
  • Ability to work a flexible schedule including nights, weekends, and holidays to fulfill the requirements of class assignments or student need
  • Must be able to travel by car, train, airplane as required
  • Bachelor’s Degree preferred
  • Must be familiar with Microsoft Outlook Suite

Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work unless they meet a legally required exemption. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

Please submit your cover letter and resume to Deidre Hannigan, HR Consultant, dhannigan@guidingeyes.org.

*As an assignment, after the 3-year program has ended, there is no guarantee of employment nor a guarantee of becoming a Guide Dog Mobility Instructor. 

The above job description is intended to be a general description of the requirements and duties of this assignment.  It is one of inclusion, not exclusion.  Any Guiding Eyes for the Blind employee must be willing to perform tasks not specified within their job description, so long as those tasks are in the best interests of Guiding Eyes for the Blind and are tasks which the individual is capable of performing.
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