Available Positions

Our Current Job Openings

Are you looking for a career with purpose?  We’d love to have you join our team! We are now hiring for the following positions.

Title: Direct Marketing Manager

Location: Yorktown Heights, NY

Reports to: Chief Development Officer

 

Position Overview

The Direct Marketing Manager is responsible in assisting with the development and execution of direct marketing communications and projects that support the objectives of Guiding Eyes for the Blind. This position requires and energetic and enthusiastic self-starter with a passion for direct mail printing. The Direct Marketing Manager participates as part of a larger team tasked with ensuring the overall on-time and cost-effective production of Guiding Eyes for the Blind’s direct marketing fundraising mailings and other marketing materials. This person must love a fast paced and complex environment and be comfortable working independently as well as part of a high achieving team.

The Direct Marketing Manager works in tandem with the Development Relations Manager, as well as the Chief Development Officer (CDO) in managing all copy and production-related aspects of Guiding Eyes for the Blind’s printed material including Direct Marketing mail packages, Acknowledgement and Welcome Packages and informational and/or promotional materials for the Development Department. This position also works closely with our list broker/manager for all mailings.  The Direct Marketing Manager collaborates with internal stakeholders, external contractors, agencies, and vendors to manage lists, copy and artwork through to printed material in a timely and accurate manner and manages all aspects of reporting and communication to ensure that all critical deadlines are met.

 

This position reports to the Chief Development Officer and will be based out of our Yorktown campus and will alternate between reporting into the office and working remotely.

 

Key Areas and Responsibilities

  • Works with our direct response agency and list broker/manager to assist in the overall on-brand, on-time, error-free and cost-effective production of direct mail fundraising mailings in coordination with the Development Relations Manager and CDO
  • Accurately proofreads all marketing copy to ensure copy is accurate and on brand
  • Supports the creation of new materials by coordinating with the Development Relations Manager and our agency on component specifications as well as other members of the Guiding Eyes team to deliver new copy and materials that are on brand and on budget
  • Assists in the management of artwork development; proofreading, editing, and revising the design of the components, ensuring all marketing materials are error-free and on brand
  • Manages feedback from various parties back to our agency
  • Reviews and approves all pre-print proofs for each component prior to printing
  • Problem-solves and provides direction to designers, vendors to ensure that deadlines are achieved.
  • Works with the CDO and the Salesforce liaison to ensure all campaigns are in Salesforce and packages are appropriately coded prior to mailings
  • Assists in the coding of all direct marketing invoices
  • Other related duties as assigned to support Direct Marketing, including project work, marketing analysis, writing, design, or other duties
  • Work collaboratively with the Digital Team, the Development Team, and the Admissions and Training Departments on effective communications for the various areas
  • Enthusiasm and positive attitude are required to gain the trust of colleagues and external parties alike
  •  

Qualifications

  • Bachelor of Science in Marketing, Business, English
  • Minimum of 3-5 years of experience in a similar marketing role
  • Excellent attention to detail and highly proficient in proofreading and project management
  • Highly organized and self-motivated to meet critical deadlines, with the ability to work under pressure while coordinating several projects simultaneously
  • A team player able to collaborate with others and able to influence and motivate others to achieve a common objective
  • Excellent project management skills, with a demonstrated ability to consistently prioritize and manage multiple tasks
  • Outstanding communication skills across numerous platforms including written, verbal, and multi-media
  • A proven successful track record, print production experience in a similar position or in a creative and/or advertising agency a plus
  • Excellent verbal communication skills
  • High proficiency in current software programs including MS Office Suite, Adobe Professional preferred
  • Creative and copy-editing skills and direct marketing experience are preferred
  • Highly motivated, able to work independently, detailed oriented, organized, and efficient
  • Team player: ability to work well and be flexible within the Development team and other departments
  • Must be comfortable around large, active dogs

 

Values

Demonstrate, understand, and live the values of Guiding Eyes for the Blind.

  • Kindness, Empathy and Respect We treat our colleagues, clients, volunteers, and dogs with kindness, empathy, and respect, creating a culture of trust.
  • Collaboration and Teamwork  We listen to diverse opinions and work together in an inclusive way to achieve our common purpose.
  • Innovation and Openness to Change  We continuously learn, grow, and evolve our ways of working to enhance the quality of our services, our dogs, and our training.  We are resilient in the face of change.
  • Accountability  We own our work, our words, our actions, and results, in a reasonable way, while supporting those in our care.
  • Client-focused  We put our clients first and seek to exceed their expectations by supporting them with exceptional dogs trained to meet their unique needs
  • Passionate  We have unrelenting passion for matching the right dog with the right person so they can live the life they want to live.

 

 

Proof of Covid-19 Vaccination Status
Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

 

 

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

 

Please forward resume to Linda Stanley, Recruitment Manager at lstanley@guidingeyes.org.

Title: Operations/Office Manager

Location: Patterson, NY

 

The Operations/Office Manager will organize and coordinate the day-to-day administration of the Canine Development Center.  These responsibilities include handling a variety of areas.

 

Key Responsibilities

  • Assisting in the preparation of annual budgets, planning expenditures, tracking, and analyzing variances to meet departmental financial objectives.
  • Review and process monthly expense reports
  • Review and approve invoices
  • Manage and approve timecards as well as review any necessary payroll reports
  • Partner with HR to update and maintain office policies as necessary
  • Create, distribute, and maintain a variety of reports, letters and communications as needed
  • Provide adjunct administrative support for the Veterinary Hospital, Adoptions, Genetics as well as the Breeding and Whelping Kennels; includes handling phone calls, incoming mail and acting as the liaison between other departments
  • Responsible for managing office services by ensuring office operations and procedures are organized and maintained for efficiency
  • Responsible for managing the Administrative Assistant to ensure main lobby reception, and Canine Development Center procedures for volunteers and visitors for Kennels, socialization and other support is organized, properly assigned, and monitored.
  • Project/task management tracking – consistent follow-up to see a task or project from inception to completion
  • Be a point person and liaise with facility management for any maintenance and/or cleaning issues
  • Plan in-house or off-site activities
  • Research projects as needed
  • Various ad-hoc projects as needed

 

Qualifications:

  • Must have 3-5 years of office management and administration support experience
  • Extremely organized with ability to prioritize tasks across multiple departments
  • Strong computer skills — Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experience with MS Teams, SharePoint, Salesforce preferred
  • Flexible and positive attitude
  • Exceptional interpersonal and problem-solving skills
  • Ability to work independently with minimal supervision and be a self-starter
  • Strong written and verbal communication skills
  • Must be comfortable around large, active dogs

 

Values

Demonstrate, understand and live the values of Guiding Eyes for the Blind.

  • Kindness, Empathy and Respect We treat our colleagues, clients, volunteers, and dogs with kindness, empathy, and respect, creating a culture of trust.
  • Collaboration and Teamwork We listen to diverse opinions and work together in an inclusive way to achieve our common purpose.
  • Innovation and Openness to Change  We continuously learn, grow, and evolve our ways of working to enhance the quality of our services, our dogs, and our training.  We are resilient in the face of change.
  • Accountability  We own our work, our words, our actions, and results, in a reasonable way, while supporting those in our care.
  • Client-focused We put our clients first and seek to exceed their expectations by supporting them with exceptional dogs trained to meet their unique needs.
  • Passionate We have unrelenting passion for matching the right dog with the right person so they can live the life they want to live.

 

Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

 

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

 

Please forward resume to Linda Stanley, Recruitment Manager lstanley@guidingeyes.org  

Title: Information Technology Manager

Location: Yorktown Heights, NY

Reports to: Head of Technology and Operations

 

Position Overview

The IT Manager will have overall day-to-day responsibility for management of the company’s technology stack. This position will ensure all employees have the necessary technology infrastructure to perform their daily tasks. The IT Manager will work closely with the Head of Technology and Operations in support of strategic initiatives for the organization.

The position will be based out of our Yorktown campus with travel to our Patterson campus as required. Monday-Friday with hours 9am – 5pm; nights and weekends as needed.

 

Key Responsibilities

  • Responsible for the day-to-day operation of all IT related equipment, including SaaS, endpoints, servers, and networks to ensure maximum access to users, both on site and remote, with a minimum of disruption.
  • Ability to “roll up one’s sleeves” and assist in daily support of workstations, servers, networking equipment, mobile devices, copiers, and telephone equipment.
  • Build strong vendor relationships.  Leverage those relationships to maximize purchasing/leasing power including but not limited to computers, peripherals, cell phones, copy machines and telephone systems for multiple locations.
  • Plan, implement and oversee all aspects of system maintenance, upgrades, and enhancements.
  • Ensure maintenance of highest-level security for access and data, including data backup, endpoint protection, contingency, and disaster planning.
  • Make recommendations regarding system upgrades, software/hardware acquisitions, capacity planning, capital projects, etc.  Maintain budget integrity.

 

Qualifications

  • Bachelor’s Degree required
  • 5+ years of increasing responsibility in user support, project management, system analysis and development
  • Must be physically able to lift and carry computer equipment of up to 30 pounds
  • Proven hands-on experience with desktop, mobile and network applications, Windows, Mac OS, Office 365, iOS, Android, Meraki.
  • Salesforce experience highly a plus
  • Ability to manage a server environment containing Windows Servers, Active Directory, AWS, VMware and Hyper-V.
  • Understanding of networking switches, routers and firewalls, Meraki technology.
  • Experience with Amazon Web Services (AWS) and Azure
  • Exceptional interpersonal and communications skills with the ability to remain calm in emergency situations and deal tactfully with end users
  • Analytical thinker with superior problem-solving skills
  • Must be available for evening and weekend work as needed in response to the needs of the systems being supported
  • Must be comfortable around large, active dogs

 

Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

 

Please forward CV along with salary requirements to Linda Stanley, Recruitment Manager lstanley@guidingeyes.org  

Title: Planned Giving Officer

Reports to: Director of Planned Giving

Location:  Yorktown Heights, NY/Remote

 

Position Overview

The Planned Giving Officer is an integral member of our Planned Giving team. The PGO will focus on the identification, qualification, cultivation, solicitation, and stewardship of individual donors to secure deferred and other planned gifts to support revenue goals and organizational objectives.  The Planned Giving Program at Guiding Eyes is robust, and the position offers opportunities for internal career advancement and professional growth.

The position is based out of our Yorktown campus and will alternate between reporting into the office and working Remote.

 

Primary Responsibilities

  • Identify, cultivate, solicit and steward current and prospective donors of planned and integrated planned/major gifts through personalized correspondence, telephone calls and in-person visits.
  • Manage the current portfolio of planned giving prospects and donors who have indicated an interest in making a deferred or planned gift through wills, trusts, beneficiary designations, charitable gift annuities, retirement assets, and life insurance.
  • Engage and build relationships with Pathfinder (legacy) Society members.
  • Prepare life income and other planned gift proposals, including calculations and related documents for donors and their advisors, and follow-up via telephone, correspondence, or face-to-face meetings to close gifts.
  • Develop and implement marketing strategies for planned gifts and expand planned giving opportunities though print/digital media and events.
  • Assist in the bequest administration process as needed, including reviewing and processing of gifts under wills, trusts, and other deferred giving arrangements, and communicating with estate/trust representatives, attorneys, and financial institutions.
  • Record donor information and contacts as needed in appropriate database.
  • Track and report on progress, including contacts, prospects, and closed gifts.
  • Work collaboratively with other members of the Development team across all organizational revenue streams as needed.

 

Qualifications

  • Bachelor’s degree or equivalent required plus five years of relevant experience and proven success in the development field, with emphasis on gift solicitation and stewardship of planned giving donors.
  • Working knowledge of charitable estate and gift planning fundamentals, planned giving options and related tax issues.
  • Excellent communication skills, including the ability to listen, retain information and respond tactfully, and to speak and write clearly and persuasively.
  • Mission oriented, critical thinker and self-starter with the demonstrated ability to work in a team environment and interact with all levels of staff, volunteers, and the general public.
  • A high level of discretion and attention to detail required.
  • Proficient in Microsoft Office Suite; experience in PG Calc and Salesforce desirable.
  • Must be willing and able to travel periodically throughout the US, usually between 2-5 days at a time, and work occasional weekends and evenings.
  • Must be comfortable working in an environment with large dogs.
  • Must be legally able to work in the US.

 

Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

 

Please send letter of interest and resume along with your salary expectations to Linda Stanley, Recruitment Manager, lstanley@guidingeyes.org

Title: Administrative Assistant – Client Experience

Location:  Yorktown Heights, NY

Reports to: Director of Client Experience


Position Overview

The Administrative Assistant will be responsible for managing and completing administrative tasks for the Director of Client Experience and also provide support for the Client Experience Team.  The ideal candidate for this position is a detail oriented, personable, self-starter who can work well in a fast-paced environment.

The position is based out of our Yorktown campus, Monday – Friday 9am-5pm.

 

Key Responsibilities

  • Manage Director of Client Experience calendar, including planning and prioritizing meetings
  • Plan and book travel arrangements
  • Prepare for meetings, record, and assist Director with action item follow up
  • Assist in managing Applicant, Student and Graduate requests/issues that come up through via phone, text, and email
  • Assist with drafting and editing Client Experience related communications
  • Track completion of Applicant, Student and Graduate related issues to resolution
  • Client Experience Team related supply ordering
  • Accurate, and timely database entry; along with file maintenance
  • Maintain expense tracking and expense reporting
  • Create, distribute, and maintain a variety of letters, communications, and documents regarding Applicants, Students, and Graduates
  • Create and maintain staff schedules for a variety of client related functions of the Client Experience Team
  • Track and record Paid Time Off for Client Experience Team
  • Guest scheduling, travel arrangements and greeting
  • Project management support for Client Experience Team related initiatives


Qualifications

  • Minimum of two years administrative experience
  • Strong computer skills with intermediate Word and Excel including spreadsheet creation; electronic calendar, data entry and report creation desirable
  • Experience with Forms Assembly, MS Teams, SharePoint, Salesforce highly preferred
  • Detail oriented with a demonstrated ability to prioritize and multi-task effectively
  • Exceptional interpersonal and problem-solving skills – able to interact with poise, tact, and diplomacy, with all Applicants, Students, Graduates, visitors and staff
  • Able to work independently with minimal supervision
  • Professional demeanor and appearance
  • Must be able to sit for extended periods of time and lift and carry up to ten pounds
  • Must be comfortable around large, active dogs


Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work.  New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.


Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.


Please submit your resume and cover letter along with your salary requirements to Linda Stanley, Recruitment Manager, lstanley@guidingeyes.org.

Title: Client Navigator 

Reports to: Director, Client Experience

 

 

About the Role

The Client Navigator serves as an advocate for the client as they navigate each phase of their journey in seeking, receiving, and working with and retiring a guide dog from Guiding Eyes for the Blind.  As an advocate for the person side of a guide dog team the Navigator is responsible for ensuring that the client is centered throughout the experience. They will serve as the primary ambassador to clients and complementarily serve as the primary advocate for clients to GEB.  Navigators will be involved with all aspects of a client’s interactions with guiding eyes for the blind including the admissions process, needs assessment, matching process, team instruction and development, placement, maturation, conflict resolution and retirement.  As the primary point of contact and guide to clients as they navigate all interactions with the organization, their core responsibility is to manage client relationships and expectations as well as ensure quality experience for all clients.

 

Navigators serve as a team of advocates where clients are the central focus.  This team will be responsible for proposing reasonable accessibility accommodations and amenities and will be involved in every stage of the client’s journey from initial inquiry through dog retirement.  The client experience team ensures that clients receive the same level of quality support at every stage of their journey to facilitate a smooth transition from cane to dog.

 

 

Key Responsibilities include, but are not limited to:

 

Client Communication – Ambassador Functions

  • Primary point of contact for assigned clients, available to assist with resolving issues and connecting with both internal and external support.
  • Respond to initial phone and email inquiries.
  • Provide virtual follow up visits to graduates and request in person follow ups when needed.
  • Support and council client through retirement of guide dog, placement decisions and deciding whether and when to apply for successor dog.
  • Client Interaction – As a member of the Client Experience Team it is expected that Guiding Eyes’ Client interaction etiquette such as announcing your name when in the presence of a visually impaired staff member, using current human guide techniques and other norms taught during onboarding process.
  • Customer Service – Client Experience team is highly focused on high-end customer service. Passionate participation in creating a welcoming and warm environment for guests, other staff and clients is expected.

Admissions

  • Determine application readiness; assist clients with application process.
  • Coordinate client availability and preferences for home interviews, introduce RGDMIs to client for introductory call and scheduling.
  • Provide ongoing support and assistance to applicants including tracking application status through Admissions Committee consideration.

 

The Client Navigator serves as an advocate for the client as they navigate each phase of their journey in seeking, receiving, and working with and retiring a guide dog from Guiding Eyes for the Blind.  As an advocate for the person side of a guide dog team the Navigator is responsible for ensuring that the client is centered throughout the experience.  They will serve as the primary ambassador to clients and complementarily serve as the primary advocate for clients to GEB.  Navigators will be involved with all aspects of a client’s interactions with guiding eyes for the blind including the admissions process, needs assessment, matching process, team instruction and development, placement, maturation, conflict resolution and retirement.  As the primary point of contact and guide to clients as they navigate all interactions with the organization, their core responsibility is to manage client relationships and expectations as well as ensure quality experience for all clients.

 

Navigators serve as a team of advocates where clients are the central focus.  This team will be responsible for proposing reasonable accessibility accommodations and amenities and will be involved in every stage of the client’s journey from initial inquiry through dog retirement.  The client experience team ensures that clients receive the same level of quality support at every stage of their journey to facilitate a smooth transition from cane to dog.

 

 

Advocate

  • Responsible for serving as the client advocate from initial inquiry through post graduate services.
  • Enable Clients to set and achieve their own expectations throughout their guide dog journey.
  • Collaborate with Training Team and Admissions Manager to identify a dog match to ensure dogs are trained at the point of match to satisfy the client’s individual needs and preferences.
  • Ensure Client satisfaction throughout all interactions with GEB.
  • Support clients with obtaining foundational occupational and mobility and assistive technology skills as needed.
  • Create profiles for each client to be shared with GDMI for improved matching capabilities.
  • Review confirmed matches to ensure client needs and preferences have been satisfied in the match.
  • Capture Client preferences and requirements during the application process in order to create a tailored approach for each client.
  • Establish and maintain contact with agencies providing rehabilitation services to the blind and visually impaired with emphasis on those who provide Orientation and Mobility services.

Administrative

  • Maintains accurate accounting of all activities and provides written summary/reports of activities including but not limited to text, email, and conversations with clients. presentations, home interviews and conference summaries.
  • Comprehensive information gathering (qualitative interviews, competency-based assessments etc.)

Skills and Competencies

  • Exceptional oral communication skills. Prefer experience in creating and delivering presentations to groups and speaking extemporaneously to persuade and educate applicants and professionals in the blind rehabilitation field as well the general public.
  • Strong aptitude with technology programs and tools (e.g. Microsoft applications, smartphone capability, Salesforce, etc.)
  • Highly developed organizational skills. Ability to adapt easily to changing priorities.
  • Must be a self-starter and work independently as well as a strong team player.

Key Performance Indicator

  • Keeping client wait time to less than one (1) year.
  • Increase 2-year post instruction success rate to 85% from 82% (Average 2010 – 2019)
  • Actively work to improve client satisfaction results from graduate exit surveys, dog utilization survey and net promotor score tools.
  • Yearly Performance Review: 50% is job performance and 50% is the ability to demonstrate, understand and apply the values of Guiding Eyes for the Blind

Travel Requirements

  • Travel nationwide to conferences and conventions to promote Guiding Eyes for the Blind’s services, educate the public and recruit students.

Physical Demands

  • Comfortable working around large dogs.

Education and Experience

  • Minimum of 4 years’ experience as a Qualified Guide Dog Mobility Instructor or equivalent experience such as social work, TVI, O&M or Guide Dog use.
  • Should have previous experience in social work, health care, concierge-like customer service and/or working with a guide dog or service dog organization. Experience working in organizations that provide services to people with vision loss is strongly desired.

Values

Demonstrate, understand and live the values of Guiding Eyes for the Blind.

  • Kindness, Empathy and Respect: We treat our colleagues, clients, volunteers, and dogs with kindness, empathy, and respect, creating a culture of trust.
  • Collaboration and Teamwork: We listen to diverse opinions and work together in an inclusive way to achieve our common purpose.
  • Innovation and Openness to Change: We continuously learn, grow, and evolve our ways of working to enhance the quality of our services, our dogs and our training.  We are resilient in the face of change.
  • Accountability: We own our work, our words, our actions and results, in a reasonable way, while supporting those in our care.
  • Client-focused: We put our clients first and seek to exceed their expectations by supporting them with exceptional dogs trained to meet their unique needs.
  • Passionate: We have unrelenting passion for matching the right dog with the right person so they can live the life they want to live.

 

 

Proof of Covid-19 Vaccination Status:

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

 

 

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

 

 

Please submit your cover letter and resume to  Anne-Marie Gaita, Human Resources Generalist at AGaita@guidingeyes.org.

Title: Senior Client Navigator 

Reports to: Director, Client Experience

 

About the Role

The Client Navigator serves as an advocate for the client as they navigate each phase of their journey in seeking, receiving, working with and retiring a guide dog from Guiding Eyes for the Blind.  As an advocate for the person side of a guide dog team the Navigator is responsible for ensuring that the client is centered throughout the experience.  They will serve as the primary ambassador to clients and complementarily serve as the primary advocate for clients to GEB.  Navigators will be involved with all aspects of a client’s interactions with guiding eyes for the blind including the admissions process, needs assessment, matching process, team instruction and development, placement, maturation, conflict resolution and retirement.  As the primary point of contact and guide to clients as they navigate all interactions with the organization, their core responsibility is to manage client relationships and expectations as well as ensure quality experience for all clients.

 

Navigators serve as a team of advocates where clients are the central focus.  This team will be responsible for proposing reasonable accessibility accommodations and amenities and will be involved in every stage of the client’s journey from initial inquiry through dog retirement.  The client experience team ensures that clients receive the same level of quality support at every stage of their journey.

 

 

Key Responsibilities include, but are not limited to:

 

Client Communication – Ambassador Functions

  • Primary point of contact for assigned clients, available to assist with resolving issues and connecting with both internal and external support.
  • Respond to initial phone and email inquiries.
  • Provide virtual follow up visits to graduates and request in person follow ups when needed.
  • Support and council client through retirement of guide dog, placement decisions and deciding whether and when to apply for successor dog.
  • Client Interaction – As a member of the Client Experience Team it is expected that Guiding Eyes’ Client interaction etiquette such as announcing your name when in the presence of a visually impaired staff member, using current human guide techniques and other norms taught during onboarding process.
  • Customer Service – Client Experience team is highly focused on high-end customer service. Passionate participation in creating a welcoming and warm environment for guests, other staff and clients is expected.

Admissions

  • Determine application readiness; assist clients with application process.
  • Coordinate client availability and preferences for home interviews, introduce RGDMIs to client for introductory call and scheduling.
  • Provide ongoing support and assistance to applicants including tracking application status through Admissions Committee consideration.

Advocate

  • Responsible for serving as the client advocate from initial inquiry through post graduate services.
  • Enable clients to set and achieve their own expectations throughout their guide dog journey.
  • Collaborate with Training Team and Admissions Manager to identify a dog match to ensure dogs are trained at the point of match to satisfy the client’s individual needs and preferences.
  • Ensure client satisfaction throughout all interactions with GEB.
  • Support clients with obtaining foundational occupational and mobility and assistive technology skills as needed.
  • Create profiles for each client to be shared with GDMI for improved matching capabilities.
  • Review confirmed matches to ensure client needs and preferences have been satisfied in the match.
  • Capture client preferences and requirements during the application process in order to create a tailored approach for each client.
  • Establish and maintain contact with agencies providing rehabilitation services to the blind and visually impaired with emphasis on those who provide Orientation and Mobility services.

Administrative

  • Maintains accurate accounting of all activities and provides written summary/reports of activities including but not limited to text, email, and conversations with clients.
  • Presentations, home interviews and conference summaries.
  • Comprehensive information gathering (qualitative interviews, competency-based assessments etc.)

Skills and Competencies

  • Exceptional oral communication skills. Prefer experience in creating and delivering presentations to groups and speaking extemporaneously to persuade and educate applicants and professionals in the blind rehabilitation field as well the general public.
  • Strong aptitude with technology programs and tools (e.g. Microsoft applications, smartphone capability, Salesforce, etc.)
  • Highly developed organizational skills. Ability to adapt easily to changing priorities.
  • Must be a self-starter and work independently as well as a strong team player.

Key Performance Indicator

  • Keeping client wait time to less than one (1) year.
  • Increase 2-year post instruction success rate to 85% from 82% (Average 2010 – 2019)
  • Actively work to improve client satisfaction results from graduate exit surveys, dog utilization survey and net promotor score tools.
  • Yearly Performance Review: 50% is job performance and 50% is the ability to demonstrate, understand and apply the values of Guiding Eyes for the Blind

Supervisory Responsibilities

  • Responsible for clients with more complex requirements
  • Provide technical training and support to client navigators
  • Provide mentorship to Client Navigators

Travel Requirements

  • Travel nationwide to conferences and conventions to promote Guiding Eyes for the Blind’s services, educate the public and recruit students.

Physical Demands

  • Comfortable working around large dogs.

Education and Experience

  • Minimum of 7 years’ experience as a Qualified Guide Dog Mobility Instructor or equivalent experience such as social work, TVI, or O&M.
  • Should have previous experience in social work, health care, concierge-like customer service and/or working with a guide dog or service dog organization. Experience working in organizations that provide services to people with vision loss is strongly desired.

Values

Demonstrate, understand and live the values of Guiding Eyes for the Blind.

  • Kindness, Empathy and Respect: We treat our colleagues, clients, volunteers, and dogs with kindness, empathy, and respect, creating a culture of trust.
  • Collaboration and Teamwork: We listen to diverse opinions and work together in an inclusive way to achieve our common purpose.
  • Innovation and Openness to Change: We continuously learn, grow, and evolve our ways of working to enhance the quality of our services, our dogs and our training.  We are resilient in the face of change.
  • Accountability: We own our work, our words, our actions and results, in a reasonable way, while supporting those in our care.
  • Client-focused: We put our clients first and seek to exceed their expectations by supporting them with exceptional dogs trained to meet their unique needs.
  • Passionate: We have unrelenting passion for matching the right dog with the right person so they can live the life they want to live.

 

 

Proof of Covid-19 Vaccination Status:

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

 

 

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

 

 

Please submit your cover letter and resume to  Anne-Marie Gaita, Human Resources Generalist at AGaita@guidingeyes.org.

Title:  Regional Puppy Specialist

Reports To: Regional Puppy Manager

 

About the Role

The Regional Puppy Specialist role is to work closely with the Regional Puppy Instructors (RPI) in their regions.  The Regional Puppy Specialist needs to have a solid understanding of the RPI’s job, while primarily assisting with the many administrative tasks of the region.  A Regional Puppy Specialist can work with up to eight (8) different Regional Puppy Instructors.

 

Key Responsibilities

  • Trip planning for their assigned regions
  • Manage check requests, veterinary invoices, income transmittals and COIs
  • Oversee vaccine and preventative distribution
  • Manage puppy sits for their regions
  • Ensure all Puppy Raiser agreements and forms are completed
  • Manage Special Names in conjunction with the Development Department
  • Plan and track equipment for the regions.

 

Skills and Competencies

  • Clear and professional communication skills
  • Strong tracking and organizational skills
  • Ability to work with all types of volunteers
  • To work independently and anticipate the needs of a region

 

Key Performance Indicator

  • Yearly Performance Review: 50% is job performance and 50% is the ability to demonstrate, understand and apply the values of Guiding Eyes for the Blind 

Travel Requirements

  • Must be willing to fly or drive within the U.S.
  • Must be willing to transport puppies and dogs to the various regions
  • Must be willing to work occasional weekends

 

Physical Demands

  • Must be able to lift 50 lbs.
  • Must be able to manage large exuberant adolescent dogs
  • Must be able to walk 3 miles a day and be on your feet for 1.5 hours at a time

 

Education and Experience

  • College degree preferred
  • Puppy Program region experience preferred
  • Basic understanding of puppy training and socialization
  • Administrative experience preferred

 

Values

Demonstrate, understand, and live the values of Guiding Eyes for the Blind.

  • Kindness, Empathy and Respect – We treat our colleagues, clients, volunteers, and dogs with kindness, empathy, and respect, creating a culture of trust.
  • Collaboration and Teamwork – We listen to diverse opinions and work together in an inclusive way to achieve our common purpose.
  • Innovation and Openness to Change – We continuously learn, grow, and evolve our ways of working to enhance the quality of our services, our dogs and our training.  We are resilient in the face of change.
  • Accountability -We own our work, our words, our actions and results, in a reasonable way, while supporting those in our care.
  • Client-focused -We put our clients first and seek to exceed their expectations by supporting them with exceptional dogs trained to meet their unique needs.
  • Passionate – We have unrelenting passion for matching the right dog with the right person so they can live the life they want to live.

 

Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

 

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

 

Please submit your cover letter and resume to Human Resources Generalist Anne-Marie Gaita at agaita@guidingeyes.org

Title:  Puppy Raiser Recruiter

Reports To: Director, Canine Program Development

 

About the Role

The Puppy Raiser Recruiter’s role is to find and recruit volunteer puppy raisers for all the regions in our puppy program.  We currently need 35 to 40 puppy raisers a month to create a waiting list of people looking to volunteer to raise our puppies.

 

Key Responsibilities include, but are not limited to:

  • To work with Regional Puppy Instructors to address regional needs
  • Develop materials to assist current raisers and regions with recruitment
  • Work with our digital department to coordinate social media postings
  • Create and maintain relationships with corporations, other organizations, and colleges to create a consistent flow of new raisers
  • Represent Guiding Eyes at different social events with recruiting potential puppy raisers

Skills and Competencies

  • Clear and professional communication skills
  • Strong tracking and organizational skills
  • Ability to work with all types of volunteers
  • Ability to sell the program to volunteers
  • Create social media content and create materials for recruiting

Key Performance Indicator

  • 35 – 40 new and repeat puppy raisers per month, based on current organizational needs.
  • Yearly Performance Review: 50% is job performance and 50% is the ability to demonstrate, understand and apply the values of Guiding Eyes for the Blind

Travel Requirements

  • Must be willing to fly or drive within the U.S.
  • Must be willing to transport puppies and dogs to various regions or events
  • Must be willing to work occasional weekends

Physical Demands

  • Must be able to lift 50 lbs.
  • Must be able to manage large exuberant adolescent dogs

Education and Experience

  • College degree preferred
  • Basic understanding of puppy training and socialization preferred
  • Proven track record in volunteer recruitment

Values

Demonstrate, understand, and live the values of Guiding Eyes for the Blind.

  • Kindness, Empathy and Respect: We treat our colleagues, clients, volunteers, and dogs with kindness, empathy, and respect, creating a culture of trust.
  • Collaboration and Teamwork: We listen to diverse opinions and work together in an inclusive way to achieve our common purpose.
  • Innovation and Openness to Change: We continuously learn, grow, and evolve our ways of working to enhance the quality of our services, our dogs and our training.  We are resilient in the face of change.
  • Accountability: We own our work, our words, our actions and results, in a reasonable way, while supporting those in our care.
  • Client-focused: We put our clients first and seek to exceed their expectations by supporting them with exceptional dogs trained to meet their unique needs.
  • Passionate: We have unrelenting passion for matching the right dog with the right person so they can live the life they want to live.

 

Proof of Covid-19 Vaccination Status:

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

 

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

 

Please submit your cover letter and resume to  Anne-Marie Gaita, Human Resources Generalist at AGaita@guidingeyes.org.

Position: Guide Dog Mobility Instructor – Running Guide Specialist

Location: Yorktown Heights, New York
Reports To: Placement Specialist

 

Position Overview

A highly motivated individual who has the unique task of evaluating, training our running guides, and placing running guides with students. Ability to demonstrate, understand and apply the values of Guiding Eyes for the Blind. Provide a positive emotional, behavioral, and physical environment for all assigned dogs. Provide advice and assistance to graduate guide dog users via telephone and personal contact. Participate in public relations and public education events.

 

This position will report to our Yorktown Heights, NY campus, Monday-Friday. Ability to work a flexible schedule is a must – including nights, holidays, weekends as needed.

 

Key Responsibilities:

    • Evaluate dogs that have been recommended for Running Guides
    • Prepare Running Guides for placement
    • Works with Running Guide volunteers to help prepare dogs (no guide work)
    • Conducts Running Guide training portion of student training (campus or home)
    • Will work with a small string of dogs

Key Performance Indicator: Average success rate of 55% – 60% with assigned dogs; Yearly Performance Review: 50% is job performance and 50% is ability to demonstrate, understand, and apply the values of Guiding Eyes for the Blind

 

Qualifications

  • Strong interpersonal skills
  • Empathetic
  • Moderate client experience
  • Moderate guide dog training skills
  • Experience as or current Guide Dog Mobility Instructor
  • Able to lift 40 pounds and handle large, active dogs
  • Able to maintain a pace of 4.0 miles per hour if needed when working with a guide dog
  • Maintain a running guide average pace per mile between 9:15 and 10:40 minutes
  • Stand for long periods of time; walk long distances indoors and outdoors in all weather conditions (average of three to ten miles per training day)
  • Valid NYS driver’s license
  • Ability to work a flexible schedule including nights, weekends, and holidays to fulfill the requirements of class assignments or student need
  • Must be able to travel by car, train, airplane as required
  • Bachelor’s Degree preferred
  • Must be familiar with Microsoft Outlook Suite and Salesforce

Travel Requirements

  • Day trips as needed or assigned
  • 0-30 overnights per year
  • Airline travel in the U.S. and Canada
  •  

Values

Demonstrate, understand and live the values of Guiding Eyes for the Blind.

  • Kindness, Empathy, and Respect We treat our colleagues, clients, volunteers, and dogs with kindness, empathy, and respect, creating a culture of trust.
  • Collaboration and Teamwork We listen to diverse opinions and work together in an inclusive way to achieve our common purpose.
  • Innovation and Openness to Change We continuously learn, grow, and evolve our ways of working to enhance the quality of our services, our dogs, and our training.  We are resilient in the face of change.
  • Accountability We own our work, our words, our actions, and results, in a reasonable way, while supporting those in our care.
  • Client-focused We put our clients first and seek to exceed their expectations by supporting them with exceptional dogs trained to meet their unique needs.
  • Passionate We have unrelenting passion for matching the right dog with the right person so they can live the life they want to live.

 

 

Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work, unless they meet a legally required exemption. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass. 

 

 

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

 

 

Please forward resume along with salary requirements to Deidre Hannigan, Human Resources Consultant  dhannigan@guidingeyes.org

 

Position: Training  Assistant

Location: Yorktown Heights, New York
Reports To: Interdepartmental Program Coordinator

 

About the Role

A highly motivated and organized individual to support our Placement Specialist, RGDMIs, and Field Services and can demonstrate, understand and apply the values of Guiding Eyes for the Blind.

Guiding Eyes has two classes of students scheduled each month.  You will be picking up or dropping off students at the airport, which may require an early start to the day. On average, you will work one Sunday and one Saturday each month.  There may be exceptions when you work more than one Saturday or Sunday a month.

Hours are 7:30 am to 4:30 pm or 8 am to 5 pm, depending on the day (airport days may require an earlier start time).

 

Other key responsibilities include, but are not limited to:

  • Your day-to-day activities will vary depending on the needs of the Training Department. For example, you might assist our Foundation GDMIs in the am and pm with the free running of our dogs in Training.
  • You will assist with the picking up and dropping off placement-ready dogs to our RGDMIs who live across the United States (Driving and Air travel).
  • You will assist with the picking up and dropping off of graduate’s dogs which will require travel in the United States and Canada (Driving locally and Air travel).
  • You might assist our Veterinary Department with picking up and dropping off dogs in training at local Veterinarian Hospitals.
  • The Sunday hours will involve being with our students on campus as this is their day off from training.
  • If you like variety, love to travel, love dogs, want to make a difference in others’ lives, and want to see the United States, this is the job for you!

 

Skills and Competencies

  • Strong interpersonal skills
  • Dog handling experience
  • Strong organizational skills
  • Valid Driver’s License

 

Key Performance Indicator:

  • Yearly Performance Review: 50% is job performance, and 50% is the ability to demonstrate, understand and apply the values of Guiding Eyes for the Blind.

 

Travel Requirements

  • Day trips as needed or assigned
  • Overnights 0-30 per FY (may include weekends)
  • Airline travel in the U.S. and Canada

 

Physical Demands

  • Able to lift 40 pounds and handle large active dogs
  • Stand, and walk long distances indoors and outdoors in all weather conditions

 

Education and Experience

  • Post-secondary education is desired but not required
  • Dog experience
  • Salesforce savvy

 

Values

Demonstrate, understand and live the values of Guiding Eyes for the Blind.

  • Kindness, Empathy, and Respect  We treat our colleagues, clients, volunteers, and dogs with kindness, empathy, and respect, creating a culture of trust.
  • Collaboration and Teamwork  We listen to diverse opinions and work together in an inclusive way to achieve our common purpose.
  • Innovation and Openness to Change We continuously learn, grow, and evolve our ways of working to enhance the quality of our services, our dogs, and our training.  We are resilient in the face of change.
  • Accountability We own our work, our words, our actions, and results, in a reasonable way, while supporting those in our care.
  • Client-focused We put our clients first and seek to exceed their expectations by supporting them with exceptional dogs trained to meet their unique needs.
  • Passionate We have unrelenting passion for matching the right dog with the right person so they can live the life they want to live.

 

Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work, unless they meet a legally required exemption. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass. 


Please forward resume along with salary requirements to Deidre Hannigan, Human Resources Consultant dhannigan@guidingeyes.org

Position: FT Whelping Kennel Technician

Location: Patterson, New York
Reports To: Whelping Kennel Manager

 

Work Hours

Friday – Tuesday (7am-3:30pm) with Sunday (11am-7:30pm; overnight when necessary) as a late night

In the event of a whelp or critical care issue on your late night, you will be required to spend the night caring for the brood and newborn pups.

 

Key Responsibilities

  • Provide a high level of animal husbandry care to all dogs and puppies including but not limited to bathing, feeding, check overs, nail clipping, ear cleaning, and medicating according to established policies and procedures.
  • Monitor birthing process to ensure health and safety of the pups and adults. Perform whelping procedures, assisting brood whenever necessary. Handle all post whelp clean-up, care, and treatments.
  • Time management of workload using computer task list.
  • Maintain accurate records utilizing point of entry system.
  • Perform assigned medical treatments, vaccines, preventatives, sub-q fluids, tube feeding, ICU use and care, according to standard procedures.
  • Clean and maintain equipment, kennel facilities and assigned grounds.
  • Effectively work with pups in early obedience and socialization.
  • Good interpersonal skills. Work with staff, volunteers, and general public, who are interacting with the Whelping Kennel providing support, guidance, and recognition.

 

Qualifications

  • Detail oriented
  • Able to follow instruction
  • Good judgement
  • Able to multitask
  • Must be comfortable around large, active dogs
  • Dependable and reliable
  • People-oriented – enjoys interacting with people

 

Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

 

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

 

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

 

 

Please submit your cover letter and resume to to Deidre Hannigan, Human Resources Consultant dhannigan@guidingeyes.org

 

Position: Breeding Kennel Technician

Location:   Patterson, New York
Reports To:  Breeding & Brood/Stud Foster Program Manager

 

Position Overview
The Breeding Kennel Technician performs all daily kennel duties according to established guidelines. The Breeding Kennel Technician performs basic breeding procedures, medical treatments, specimen collections, diagnostic tests, blood draws, and administers vaccines. In this position you will hold responsibilities for both adult dogs as well as puppies.

 

This position will report to our Patterson, NY campus. Normal hours shift is 7am-4pm, with one late night possible per week. Flexibility in availability is a must. This is an essential personnel position so nights, weekends, holidays are required. Shift schedule: Thursday-Monday

 

Key Responsibilities

  • Provide a high level of animal husbandry care to all dogs and puppies included but limited to bathing, feeding, check overs, nail clipping, ear cleaning, and medicating according to established policies and procedures.
  • Time management of workload using public Breeding Kennel Outlook calendar. Uses initiative to best meet assigned tasks and meet BK needs as a team player.
  • Maintain accurate records utilizing point of entry system.
  • Perform assigned medical treatments, specimen collections and diagnostic tests (blood, urine, stool collection and analysis, heartworm test, brucellosis test, vaginal smears, semen analysis, etc.) according to standard procedures.
  • Clean and maintain equipment, kennel facilities and assigned grounds.
  • Perform basic breeding procedures including progression evaluation and specimen collections, semen collection and evaluation, natural and vaginal inseminations.
  • Effectively handle dogs in obedience and socialization. Train potential fosters and volunteers in the proper handling of breeding dogs. Provide obedience, socialization and exercise support to dogs and puppies in Breeding Kennel.
  • Work with volunteers and general public interacting with the Breeding Kennel providing support, guidance, and recognition.

 

Qualifications

  • Physically able to lift and control 65-75-pound dogs and withstand up to two hours of repetitive bending, stooping, kneeling, and squatting on concrete surface
  • Some personal, volunteer, or professional experience in handling and/or training dogs required
  • Must be able to work daily with accel and bleach and other cleaning agents
  • Must be able to regularly lift and carry portable dog crates and dog pens weighing up to 30 pounds
  • Basic computer skills required
  • Veterinary experience a plus
  • Well organized, team player
  • Must be available to work evenings, weekends and holidays as assigned

 

Proof of Covid-19 Vaccination Status
Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

 

 

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

 

Please submit your cover letter and resume to Deidre Hannigan, Human Resources Consultant dhannigan@guidingeyes.org

Position: FT Whelping Kennel Technician

Location: Patterson, New York
Reports To: Whelping Kennel Manager

 

Work Hours

Tuesday – Saturday (7am-3:30pm) with Wednesday (11am-7:30pm; overnight when necessary) as a late night.

 

In the event of a whelp or critical care issue on your late night, you will be required to spend the night caring for the brood and newborn pups.

 

Key Responsibilities

  • Provide a high level of animal husbandry care to all dogs and puppies including but not limited to bathing, feeding, check overs, nail clipping, ear cleaning, and medicating according to established policies and procedures.
  • Monitor birthing process to ensure health and safety of the pups and adults. Perform whelping procedures, assisting brood whenever necessary. Handle all post whelp clean-up, care, and treatments.
  • Time management of workload using computer task list.
  • Maintain accurate records utilizing point of entry system.
  • Perform assigned medical treatments, vaccines, preventatives, sub-q fluids, tube feeding, ICU use and care, according to standard procedures.
  • Clean and maintain equipment, kennel facilities and assigned grounds.
  • Effectively work with pups in early obedience and socialization.
  • Good interpersonal skills. Work with staff, volunteers, and general public, who are interacting with the Whelping Kennel providing support, guidance, and recognition.

 

Qualifications

  • Detail oriented
  • Able to follow instruction
  • Good judgement
  • Able to multitask
  • Must be comfortable around large, active dogs
  • Dependable and reliable
  • People-oriented – enjoys interacting with people

 

Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

 

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.

 

Please submit your cover letter and resume to Deidre Hannigan, Human Resources Consultant dhannigan@guidingeyes.org

 

Position: Training School Kennel Technician

Location:  Yorktown Heights, New York
Reports To:  Training School Kennel Manager

 

Position Overview

 

The TS Kennel Technician performs all daily kennel cleaning and maintenance duties according to established guidelines, provides a high level of animal husbandry care to all dogs; participates in canine enrichment programs; communicates effectively with volunteers, co-workers, and the general public.

 

This position is full time, with varying days/schedule week to week. Nights/weekends/holidays as needed – flexibility is a must!

 

 

Key Responsibilities

  • Clean and maintain equipment, kennel facilities and assigned grounds according to established protocols.
  • Provide a high level of care to all dogs including but not limited to bathing, feeding, check-over’s, ear cleaning, and medicating according to established policies and procedures.
  • Assist Veterinary department staff on a variety of tasks. Maintain ears and weights as assigned.
  • Time management of workload through the use of (white board, calendar, what’s happening). Demonstrate initiative to accomplish assigned tasks and meet Kennel needs as a team player.
  • Maintain accurate and timely records utilizing point of entry system.
  • Learn how to effectively handle and manage dogs. Monitor and control dogs in community run.
  • Work with Kennel volunteers providing support, guidance, and recognition. Conduct tours and provide assistance during graduations. Interact with the general public in a professional and courteous manner.

 

 

Qualifications

  • Physically able to lift and control 65–75-pound dogs and withstand up to two hours of repetitive bending, stooping, kneeling, and squatting on concrete surface
  • Some personal, volunteer, or professional experience in handling and/or training dogs preferred
  • Must be able to work daily with bleach and other cleaning agents
  • Must be able to regularly lift and carry portable dog crates and dog pens weighing up to 30 pounds
  • Basic computer skills required
  • College Degree and/or dog handling experience. Minimum of 3 years of dog training experience preferred
  • Well organized, team player
  • Must be available to work evenings, weekends and holidays as assigned
  • Valid NYS driver’s license

 

 

Proof of Covid-19 Vaccination Status:

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

 

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V


Must be authorized to work in the United States.

 

Please forward your resume with salary requirements to Deidre Hannigan, Human Resources Consultant dhannigan@guidingeyes.org.

 Empty heading

The above job description is intended to be a general description of the requirements and duties of this assignment.  It is one of inclusion, not exclusion.  Any Guiding Eyes for the Blind employee must be willing to perform tasks not specified within their job description, so long as those tasks are in the best interests of Guiding Eyes for the Blind and are tasks which the individual is capable of performing.

Title:  Trainee Guide Dog Trainer

Location:   Yorktown Heights, New York

Reports To: Foundation Manager

Position Overview


This is an assignment for a 1.5-year development program to train for a potential role as a Guide Dog Trainer.* In this program you will prepare assigned dogs to a state of readiness to be matched with a person who is blind in Guiding Eyes’ guide dog instruction program. Provide a positive emotional, behavioral, and physical environment for all assigned dogs. Participate in public relations and public education events. Ability to demonstrate, understand, and apply the values of Guiding Eyes for the Blind.

This position will report to our Yorktown Heights, NY campus, Monday-Friday. Ability to work a flexible schedule is a must – including nights, holidays, weekends as needed.


Key Responsibilities

  • Start a string of eight (8) dogs, 2-3 times per year
  • Conduct foundation training (16 weeks) and possibly customized training (4 weeks) with assigned dogs
  • Blindfold work with assigned dogs
  • Train dogs as assigned, to a condition of class readiness in obedience and guide work skills
  • Participate in daily cleaning, disinfecting and other routine maintenance of the kennel and associated facilities
  • Assist in daily feeding and monitoring the diets of all dogs in the kennel facility
  • Provide a constant positive image of Guiding Eyes through appropriate dress and conduct while working with dogs
  • Participate in public relations and public education efforts by giving talks, presentations, demonstrations, and tours of the training school and/or training kennel
  • May be asked to fill in for Foundation GDMIs when not training assigned dogs
  • May be assigned boarding guides, returned guides, and placement-ready guides
  • May be asked to pick up and drop off guide dogs in the field
  • Travel Requirements
  • Day trips as needed or assigned
  • Overnights during the year (may include weekends)
  • Airline travel in the U.S. and Canada


Qualifications

  • Must be comfortable wearing and working under a blindfold for extensive periods of time
  • Experience working and training dogs
  • Able to lift 40 pounds and handle large, active dogs
  • Stand, walk long distances indoors and outdoors in all weather conditions (average of 3-10 miles per training day)
  • Demonstrated ability to communicate at a high level both verbally and in writing
  • Valid driver’s license
  • Ability to work a flexible schedule including nights, weekends, and holidays to fulfill the requirements of training
  • Must be able to travel by car, train, airplane as required
  • Strong interpersonal skills
  • Bachelor’s Degree preferred
  • Must be familiar with Microsoft Outlook Suite; Salesforce


Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.


Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.


*As an assignment, after the 1.5-year program has ended, there is no guarantee of employment nor a guarantee of becoming a Guide Dog Mobility Instructor. 

The above job description is intended to be a general description of the requirements and duties of this assignment.  It is one of inclusion, not exclusion.  Any Guiding Eyes for the Blind employee must be willing to perform tasks not specified within their job description, so long as those tasks are in the best interests of Guiding Eyes for the Blind and are tasks which the individual is capable of performing.


Please submit your cover letter and resume to Deidre Hannigan, Human Resources Consultant dhannigan@guidingeyes.org

Position:  Guide Dog Mobility Instructor – Trainee

Location:  Yorktown Heights, New York
Reports To:  Director of Canine Program Development

 

Position Overview

This is an assignment for a 3-year development program to train for a potential role as a Guide Dog Mobility Instructor.* In this program you will prepare assigned dogs to a state of readiness to be matched with a person who is blind in Guiding Eyes’ guide dog instruction program. Educate, instruct and train assigned students who are blind in the use, care, and maintenance of a guide dog. Complete all reading, written and oral assignments. Provide a positive emotional, behavioral, and physical environment for all assigned dogs. Provide advice and assistance to graduate guide dog users via telephone and personal contact. Participate in public relations and public education events.

This position will report to our Yorktown Heights, NY campus, Monday-Friday. Ability to work a flexible schedule is a must – including nights, holidays, weekends as needed.

 

Key Responsibilities

  • Train dogs as assigned, to a condition of class readiness in obedience and guide work skills
  • Instruct students who are blind/visually impaired on becoming a guide dog handler with their assigned dog while participating in Guiding Eyes training program
  • Participate in daily cleaning, disinfecting and other routine maintenance of the kennel and associated facilities
  • Assist in daily feeding and monitoring the diets of all dogs in the kennel facility, with special attention to dogs assigned specifically to the GDMI – Trainee
  • Provide a constant positive image of Guiding Eyes through appropriate dress and conduct while working with dogs or students
  • Participate in public relations and public education efforts by giving talks, presentations, demonstrations, and tours of the training school and/or training kennel

 

Qualifications

  • Must be comfortable wearing and working under a blindfold for extensive periods of time and complete a 5 day under blindfold experience during a class in session
  • Experience working and training dogs and/or teaching people who are blind or visually impaired
  • Demonstrated ability to communicate at a high level both verbally and in writing
  • Valid NYS driver’s license
  • Ability to work a flexible schedule including nights, weekends, and holidays to fulfill the requirements of class assignments or student need
  • Must be able to travel by car, train, airplane as required
  • Bachelor’s Degree preferred
  • Must be familiar with Microsoft Outlook Suite

 

Proof of Covid-19 Vaccination Status

Guiding Eyes requires all new hires to be fully vaccinated for at least two weeks before commencing work. New hires are required to present proof of their vaccinated status, such as their CDC Covid-19 Vaccination Record Card or an official immunization record from the jurisdiction, state, or country where the vaccine was administered; or a New York State Excelsior Pass, or a New York City COVID Safe Pass.

 

Comprehensive benefits package including healthcare (Med/Den/Vis) and 403(b) plan

EQUAL OPPORTUNITY EMPLOYER M/F, D/V
Must be authorized to work in the United States.


Please submit your cover letter and resume to Deidre Hannigan, Human Resources Consultant dhannigan@guidingeyes.org

 

*As an assignment, after the 3-year program has ended, there is no guarantee of employment nor a guarantee of becoming a Guide Dog Mobility Instructor. 

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The above job description is intended to be a general description of the requirements and duties of this assignment.  It is one of inclusion, not exclusion.  Any Guiding Eyes for the Blind employee must be willing to perform tasks not specified within their job description, so long as those tasks are in the best interests of Guiding Eyes for the Blind and are tasks which the individual is capable of performing