Below is a list of helpful phone numbers and website links pertaining to the U.S. Department of Transportation Service Animal Air Transportation Form (DOT Form), contact information for major airlines, and helpful tips and tricks. Please note that direct phone numbers for accessibility services are included where applicable.
With JAWS, use insert plus the letter Z to toggle on Quick Keys to navigate to each airline via heading using the letter “H.” With VoiceOver on the Mac, either use the rotor on the trackpad, or VO (control plus option) plus command plus H and VO (control plus option) plus shift plus command plus H to move between Headings. With VoiceOver on the iPhone, utilize the rotor to navigate via heading.
Notes: Once downloaded, you can complete the fillable PDF with your guide dog’s information. You should have your guide’s current weight, Rabies vaccination expiration date, and contact information for both your local vet and Guiding Eyes on hand. The form itself is universal and is used by every airline. While most airlines require you to submit the DOT form at least 48 hours in advance of your flight, you should always be prepared to present a printed or digital copy of the form at your airline’s ticket counter or gate. For unexpected travel booked less than 48 hours in advance of the flight, speak with an airline employee at the ticket counter for assistance filling out the form, or bring a digital or printed copy with you for approval. Build in extra time at the airport on the day of travel should you run into any issues.
Main Phone Number: (800) 252-7522
Accessible Services: (800) 503-0101
Website: https://www.alaskaair.com/content/travel-info/accessible-services/specialservices-support-animals
Notes: Alaska utilizes Open Doors Organization, an authentication service, to verify DOT forms. You can visit the Open Doors Service Animal Forms Portal (SAFP) to create a unique service animal ID using the DOT form and/or add your service animal to your flight at:
https://traveller-app.opendoorsnfp.org/home
You should complete the two-step process no later than 48 hours in advance of your flight to account for delays. Any changes to your form, such as vet or vaccination information, can be updated through the Service Animal Forms Portal.
Main Phone Number: (702) 505-8888
Disabilities Team: ACAA@Allegiantair.com
Website: https://www.allegiantair.com/passengers-special-needs
Notes: Allegiant utilizes Open Doors Organization, an authentication service, to verify DOT forms. You can visit the Open Doors Service Animal Forms Portal (SAFP) to create a unique service animal ID using the DOT form and/or add your service animal to your flight at:
https://traveller-app.opendoorsnfp.org/home
You should complete the two-step process no later than 48 hours in advance of your flight to account for delays. Any changes to your form, such as vet or vaccination information, can be updated through the Service Animal Forms Portal.
Main Phone Number: (800) 433-7300
Special Assistance: (800) 237-7976
Website: https://www.aa.com/i18n/travel-info/special-assistance/service-animals.jsp
Notes: You must submit the DOT form at least 48 hours in advance of your flight by visiting:
https://www.aa.com/contactus/forms/DA/SVAN
Once your form has been approved, American will email you a unique service animal ID that can be used for future Flights with American. Simply add your service animal ID number to your reservation during or after booking. Your service animal ID will expire after one year from the date of signature or when the service animal’s vaccination expires, whichever is first. However, you can update the vaccination information on your filed DOT form and keep the same ID by emailing sac@aa.com. In the subject line, include SVAN update, your American service animal ID number, and your first and last name.
Main Phone Number: (800) 221-1212
Disability Assistance: (404) 209-3434
Website: https://www.delta.com/us/en/accessible-travel-services/service-animals
Notes: You must submit the DOT form at least 48 hours in advance of your flight. To add a service animal to your reservation, fill out the Accessibility Service Request Form at:
https://www.delta.com/contact-us/accessibility-service-request
If you have already submitted your DOT form once with Delta, simply call the disability assistance phone number listed above, reference your name and confirmation number, and ask to add your service animal to your Upcoming flight. It is also strongly recommended to create a Sky Miles account to link your service animal and DOT form to all future flight reservations.
Main Phone Number: (801) 401-9000
Accessibility Services: no phone number listed
Website: https://www.flyfrontier.com/travel/travel-info/special-services/
Notes: You must submit your DOT form at least 48 hours in advance of your flight. To upload your completed form, visit:
https://frontiercswprod.powerappsportals.com/contact-us/request-service-animal/
For future travel, trained service animal special requests may be selected during booking or updated online through an existing reservation via the “Manage Trip” section of the Frontier website.
Main Phone Number: (800) 538-2583
Disability Assistance: (855) 232-5463
Website: https://www.jetblue.com/at-the-airport/accessibility-assistance/service-dogs-animals
Notes:
JetBlue utilizes Open Doors Organization, an authentication service, to verify DOT forms. You can visit the Open Doors Service Animal Forms Portal (SAFP) to create a unique service animal ID using the DOT form and/or add your service animal to your flight at:
https://traveller-app.opendoorsnfp.org/home
You should complete the two-step process no later than 48 hours in advance of your flight to account for delays. Any changes to your form, such as vet or vaccination information, can be updated through the Service Animal Forms Portal.
Main Phone Number: (800) 435-9792
Accessibility Services: no phone number listed
Website: https://www.southwest.com/help/accessible-travel-assistance/trained-service-animals
Notes: You must present a printed or digital copy of your DOT form at the ticket counter or gate on the day of travel. Southwest does not have an online system to submit and process the form in advance. The form must be dated on or after the date you purchased your ticket.
Main Phone Number: (855) 728-3555
Accessibility Services: no phone number listed
Website: https://customersupport.spirit.com/en-US/category/article/KA-01492
Notes:
You must submit your DOT form at least 48 hours in advance of your flight by visiting:
https://customersupport.spirit.com/en-US/create-case/?srva=true
The form must be dated on or after the date you purchased your flight. One form must be submitted for every new reservation.
Main Phone Number: (651) 905-2737
Accessibility Services: no phone number listed
Website: https://www.suncountry.com/help-center/special-services
Notes: Sun Country utilizes Open Doors Organization, an authentication service, to verify DOT forms. You can visit the Open Doors Service Animal Forms Portal (SAFP) to create a unique service animal ID using the DOT form and/or add your service animal to your flight at:
https://traveller-app.opendoorsnfp.org/home
You should complete the two-step process no later than 48 hours in advance of your flight to account for delays. Any changes to your form, such as vet or vaccination information, can be updated through the Service Animal Forms Portal.
Main Phone Number: (800) 864-8331
Accessibility Desk: (800) 228-2744
Website: https://www.united.com/ual/en/us/fly/travel/special-needs/disabilities/assistance-animals.html
Notes: You must submit your DOT form at least 48 hours in advance of your flight. Locate your trip through United’s website using your name and flight confirmation number and add a “Task Trained Service Animal” to your reservation. It is strongly recommended to create a Mileage Plus account to link your service animal and completed DOT form to all future flight reservations.
Phone: (202) 366-2220
Website: https://www.transportation.gov/individuals/aviation-consumer-protection/service-animals
Notes: You may choose to call or visit the website if you would like more information on how to prepare to fly with your service animal or would like to file a consumer complaint.
For additional assistance, please contact the Client Experience Team at clientexperience@guidingeyes.org or (888) 987-2188.
To download “Guide to Airline Travel”, as a printable document, click here.
